Accepting complaints & Recording correspondence

2013

Reception date April 25th
Applicant A guardian
Content My child felt scared interacting with one of the older students.
Even though hefs only just started, Ifm worried about him and donft know what to do.
Correspondent We apologized for making them feel scared and anxious about coming to the center.
Measure The staff immediately confirmed the situation with the other child and to talk to each child individually.
We will keep a better eye on children and their situation.

Reception date August 7th
Applicant A guardian
Content Regarding the member of staff who said, gIf you can participate in this event, Ifd be happy.h to a child who hadnft registered and therefore couldnft participate in the event.
Do you think itfs ok for staff to say such things and set her expectations so carelessly?
Correspondent We apologized that what our staff had said lead to misunderstandings and made the child and her guardian feel unpleasant.
Measure We talked about what had happened and made sure that we were all sharing the same information.

Reception date September
Applicant A guardian
Content Isnft it dangerous that the desks which children use have holes in them?
Correspondent An apology was issued.
Measure We took the guardianfs suggestion seriously and will be careful to avoid this in the future.
We made sure that each staff is careful about the surroundings and organization of the rooms.

Reception date March 7th
Applicant A guardian
Content My child told me he couldnft get a snack even though we applied for temporary childcare.
Correspondent We told the guardian that our staff had asked the child whether he wanted a snack or not, and also apologized for making them feel unpleasant.
Measure We will take care in our communication with each other when we have joint childcare with a daycare center, in order for this not to be repeated.

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Social Welfare Corporation SUISEN FUKUSHIKAI
Kazenoko Jidokan Kodomo no Ie 1-15-27 Komatsu, Higashiyodogawa-ku, Osaka 533-0004
TEL.06-6320-0030@ 050-3360-8912@FAX.06-6328-4030