2013
| Reception date | April 25th |
| Applicant | A guardian |
| Content | My child felt scared interacting with one of the older students. Even though he’s only just started, I’m worried about him and don’t know what to do. |
| Correspondent | We apologized for making them feel scared and anxious about coming to the center. |
| Measure | The staff immediately confirmed the situation with the other child and to talk to each child individually. We will keep a better eye on children and their situation. |
| Reception date | August 7th |
| Applicant | A guardian |
| Content | Regarding the member of staff who said, “If you can participate in this event, I’d be happy.” to a child who hadn’t registered and therefore couldn’t participate in the event. Do you think it’s ok for staff to say such things and set her expectations so carelessly? |
| Correspondent | We apologized that what our staff had said lead to misunderstandings and made the child and her guardian feel unpleasant. |
| Measure | We talked about what had happened and made sure that we were all sharing the same information. |
| Reception date | September |
| Applicant | A guardian |
| Content | Isn’t it dangerous that the desks which children use have holes in them? |
| Correspondent | An apology was issued. |
| Measure | We took the guardian’s suggestion seriously and will be careful to avoid this in the future. We made sure that each staff is careful about the surroundings and organization of the rooms. |
| Reception date | March 7th |
| Applicant | A guardian |
| Content | My child told me he couldn’t get a snack even though we applied for temporary childcare. |
| Correspondent | We told the guardian that our staff had asked the child whether he wanted a snack or not, and also apologized for making them feel unpleasant. |
| Measure | We will take care in our communication with each other when we have joint childcare with a daycare center, in order for this not to be repeated. |
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Social Welfare Corporation SUISEN FUKUSHIKAI
| Kazenoko Jidokan Kodomo no Ie | 1-15-27 Komatsu, Higashiyodogawa-ku, Osaka 533-0004 TEL.06-6320-0030  050-3360-8912 FAX.06-6328-4030 |