Accepting complaints & Recording correspondence
2013
Reception date |
April 25th |
Applicant |
A guardian |
Content |
My child felt scared interacting with one of the older students.
Even though hefs only just started, Ifm worried about him and donft know what to do. |
Correspondent |
We apologized for making them feel scared and anxious about coming to the
center. |
Measure |
The staff immediately confirmed the situation with the other child and to talk to each child individually.
We will keep a better eye on children and their situation. |
Reception date |
August 7th |
Applicant |
A guardian |
Content |
Regarding the member of staff who said, gIf you can participate in this event, Ifd be happy.h to a child who hadnft registered and therefore couldnft participate in the event.
Do you think itfs ok for staff to say such things and set her expectations so carelessly? |
Correspondent |
We apologized that what our staff had said lead to misunderstandings and made the child and her guardian feel unpleasant.
|
Measure |
We talked about what had happened and made sure that we were all sharing
the same information. |
Reception date |
September |
Applicant |
A guardian |
Content |
Isnft it dangerous that the desks which children use have holes in them? |
Correspondent |
An apology was issued. |
Measure |
We took the guardianfs suggestion seriously and will be careful to avoid this in the future.
We made sure that each staff is careful about the surroundings and organization of the rooms.
|
Reception date |
March 7th |
Applicant |
A guardian |
Content |
My child told me he couldnft get a snack even though we applied for temporary
childcare. |
Correspondent |
We told the guardian that our staff had asked the child whether he wanted
a snack or not, and also apologized for making them feel unpleasant. |
Measure |
We will take care in our communication with each other when we have joint
childcare with a daycare center, in order for this not to be repeated. |
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Operated by
Social Welfare Corporation SUISEN FUKUSHIKAI
Kazenoko Jidokan Kodomo no Ie |
1-15-27 Komatsu, Higashiyodogawa-ku, Osaka 533-0004
TEL.06-6320-0030@ 050-3360-8912@FAX.06-6328-4030 |