Accepting complaints E Recording correspondence

2013 | 2012

Reception date: April
Applicant: A guardian
Content: My son came home wearing clothes covered with paints from when he painted. Why didnft you let him change his clothes?
Correspondent: When the mother came to pick up her child, we couldnft meet her. We called her later to explain the situation and apologized for not being thoughtful enough.
Measure: He is in the oldest class, so we left the changing of clothes up to the children.@Even in April at the hectic start of the new school year, we decided that we would re-check each otherfs cleanliness.

Reception date: October
Applicant: A guardian
Content: The sports festival was canceled because of rain. Shouldnft you postpone it?
Correspondent: We explained that we couldnft postpone the date this year, because we had to move premises.

Reception date: November
Applicant: Our neighborhood residents
Content: Some parents parked their car in front of the daycare center. It is dangerous if a child runs out onto the street. It would be terrible if there was an accident. Including when parking, please be more careful.
Correspondent: We apologized for bothering them.
Measure: We made sure that parents understood the situation by sending a letter to them, urging them not to park their cars in front of the center.
In the case of bicycles, we told parents how to park, such as standing outside when children are leaving and putting up a clear sign.

Reception date: December
Applicant: A guardian
Content: I placed my baby car under cover as it was raining, but it was wet when I got back.
Correspondent: We explained what happened, apologized and reassured her that this would never happen again.
Measure: It had been raining on and off, so when the staff took the children for a walk, they moved the baby car. Unfortunately it rained harder in the afternoon. We promised to be more thorough in replacing things in their original positions.

Reception date: January
Applicant: A guardian
Content: Dust has accumulated on the staircase banister.
How often do you clean it?
Correspondent: We told them how often we clean it and that we will be more careful about it.
Measure: We reconsidered how often we cleaned and what kind of tools we needed to clean, because we found that the way the dust accumulates is different at the new building, since we moved from the old building.

Reception date: February
Applicant: A guardian
Content: My child told me she didnft eat lunch today. What is going on?
Correspondent: We asked the staff in charge and the girl herself and apologized to her and her parents.
Measure: She was on duty during lunch time, so she was supposed to eat later. We told her to eat, but didnft check properly if she had eaten. We were careless, because she was in the oldest class. We felt very bad. We will communicate better and make sure to confirm with the child so that this never happens again.

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Social Welfare Corporation SUISEN FUKUSHIKAI
Kazenoko Hoikuen 1-11-8 Komatsu, Higashiyodogawa-ku, Osaka 533-0004
TEL.06-6328-4019@ 050-3541-8071@FAX.06-6328-4030